Get by with a little help from CJ Client Support Services
Whether you are new to affiliate marketing or just new to CJ Affiliate, advertiser verticals, promotional methods, and changes in technology can make it difficult for newcomers to get started. Current CJ® publishers and advertisers can access our complete knowledge base or Ask a Question by logging into CJ Account Manager and clicking on Support Center in the upper right corner. Not a member? Contact sales to get started.
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Why can’t I see the special characters required to complete the signup?
If you are attempting to apply for a CJ Affiliate account and you are unable to see the special characters required for secure processing, it is because of the security settings on your computer or browser. Adjust your settings to "Accept All Cookies" and then start the application process again. Depending on your browser configuration, you may need to make other adjustments to your security settings. Or you may need to restart the application or reboot your computer before some of the changes you make to your security settings take effect.
If you are concerned about making changes to your security settings to allow content from CJ Affiliate, please read CJ Affiliate's Privacy Policy.
How much does it cost to join CJ?
Publishers can join CJ for free by signing up here.
For advertisers, there are a few different variables that can determine the cost: your business model, what you are hoping to accomplish and how you want to manage your affiliate program (or have CJ manage it for you) can affect overall program costs. Contact Sales to get started.
I don’t know if I am a publisher or advertiser?
If you own a website or a blog and would like to earn money by promoting brands, products and services, you are a publisher (sometimes referred to as an “affiliate”). Publishers can sign up for free here.
If you are a company with an online store or offer services through your website and would like to pay individuals or companies to promote you on their website in exchange for commissions, you are an advertiser. Contact Sales to get started today. To learn more about how publishers and advertisers work together, visit What Is Affiliate Marketing?.
How do I reset my password?
You can reset your password by accessing our Login Help page.
After you submit your email, you should receive a reply with a NEW password but if you do not receive an email with your password within 24 hours, it is almost always because of your email security settings. Check your junk folder and add “@cj.com” to your contacts to help ensure you receive emails from us. If you entered an email address that is not associated with an active CJ Affiliate account, you will get an error message and be presented with another link option to contact CJ Affiliate Client Support.
When you successfully log in with the password that was assigned by the system, you may change the password to something you prefer. Navigate to Account > Administrative Settings > User Settings and select Edit. You will then be prompted to enter the SuperUser password, which is identical to the new password you just received provided that you are the only user associated with this account. If you are not the SuperUser associated with this account, contact the SuperUser to assist you in resolving your login problems.
Why can’t I log in to my account?
If you are trying to log in to an existing account and your password is not recognized, it is either because you are using an incorrect email address or an invalid password. Visit our Login Help page to reset your password.
If you are using the correct email address and password and you still can’t access the account, your account might be deactivated due to lack of activity or CJ Affiliate has decided to deactivate your account because of compliance issues.
Do you have any API or technical guides?
All of our technical guides and integration documentation on CJ Web Services can be accessed by logging into the CJ Account Manager and accessing the Support Center.
How do I reactivate my publisher account?
If your publisher account was recently deactivated due to dormancy, you should have received an automated email 30 days prior to your account being deactivated instructing you to take action by generating a valid commission prior to the end of the month.
If your account does get deactivated, you can easily reactive it by logging in to the CJ Account Manager within 180 days of being deactivated and following the prompts.
If your account was deactivated for dormancy more than six months ago, you do not have the reactivation option, you will need to contact Client Support at 1-800-761-1072 Mon- Fri 6am-5pm PST to have the account reactivated.
Can CJ help me build my website?
CJ does not sell or build websites. As a CJ publisher, you must have the resources to build and maintain a website. Before signing up, you should have a basic understanding of web languages such as HTML or JavaScript, as you will need to paste code into your website to enable affiliate marketing tracking. There are a number of free informational resources out there; our “What Is Affiliate Marketing?” page is a good place to start.
What type of advertisers work with CJ?
We work with some of the top brands and advertisers from around the world. Our advertisers include some of the most recognizable brands in the Fortune 500, Internet Retailer 500 and many more top ranked international companies in industries ranging from travel, retail, finance and technology and more. To learn about what types of advertisers our publishers have access to in the CJ Network, visit our Advertiser Verticals to learn more.
I used to have an account with you guys. Can I re-use it?
That depends. If your account was deactivated due to dormancy and you still have access to the old email address, we can probably reactivate it. See the “How do I reactivate my publisher account?” topic below for instructions. Exceptions to this would be if your account was deactivated due to compliance issues, in which case we cannot reactivate.
If you do not have access to the old email address account, you will need to open a new account with a new email address.
Contact Client Support
Still need help? Might be best to speak with someone on the phone. We're available from 6AM–5PM PST Monday-Friday at 800-761-1072.New Advertisers
Are you a new advertiser with questions about CJ? Contact us directly from 8AM–5PM PST Monday-Friday at 877-777-3272.See All Office Locations
Not in the U.S. and looking to speak with someone more local? We have offices around the globe.