Our Client Support team is dedicated to helping you find the answer you’re looking for—whether you’re a current client, new to our network or new to affiliate marketing.
Interested in becoming a client? Learn what we’re all about.
Power of Affiliate
If you own a website or a blog and would like to earn money by promoting brands, products, and services, you are a Publisher (sometimes referred to as an “affiliate”). Publishers can learn more about what we offer or sign up for free here.
If you are a company with an online store and offer goods or services through your website, and would like to pay individuals or companies to promote you on their website in exchange for commissions, you are an advertiser.
To learn more about how Advertisers and Publishers work together, check out the Power of Affiliate.
In order for the sign-up form to accept your website URL, it must be a complete and valid address containing the internet protocol (http://www. OR https://www.), and your top-level domain. A complete and valid URL address would look something like this: http://www.example.com OR https://www.example.com
We do not sell or build websites. In order to be successful in our network, you’ll need the resources to build and maintain your own website or blog.
Advertisers, you will need to be able to build and maintain an e-commerce store and check out, as well as implement and maintain our tracking integration.
By creating a free Publisher account you’ll be able to review all available Advertisers on our network. You are also able to see what each Advertiser is offering for compensation for as well as other program requirements.
As an Advertiser, you'll be able to find Publishers based on a number of different promotional methods, keywords, and other attributes.
Like any worthwhile pursuit, the time and dedication you put into your program will dictate what you get in return. You will need to build quality content, clearly present your products, optimize your site's performance, and keep your site up to date—all of this will play a key role in your success.
You’ll also need to set clear goals for your CJ program, determine your marketing plan and how affiliate will fit in with your other marketing efforts, and decide the time and resources you are willing to invest. Be ready to clearly communicate your expectations of your partners and keep an open feedback loop to optimize for success.
We recommend you double check your Spam or Junk folders as some email providers have strict filtering on their inboxes that can cause legitimate messages to be rerouted to these folders.
If you have not received your confirmation email after 24 hours, we recommend you navigate to your email settings and add a filter that sends all messages with “cj.com” in the From field to your inbox. Once you have added the filter, we recommend you resubmit your email address via the Free Publisher Sign Up to receive the verification email.
An email address can only be used once in the CJ system so you likely have an older Publisher account already associated with that email. We recommend you use a different email address to complete the Publisher sign up
You will need an active website to submit your application to become a Publisher. You will need to provide a valid URL, meaning the website must contain http://www. OR https://www., a valid domain, and a top-level domain (such as .com or .net)
If you are trying to log into an existing account and your password is not recognized, it is either because you are using an incorrect email address or an invalid password. Please visit our Login Help page to reset your password.
If the password you receive does not work, please ensure you are manually entering your username and password to avoid copying and pasting a leading or trailing space which would render it invalid. In addition, try to clear your browser data and cache, or use an alternative browser.
You can reset your password at our Login Help page. After you submit your email, you should receive a reply with a NEW password. If you do not receive an email with your password within an hour, check your Spam folder. If you find the CJ email in your Spam folder, we recommend adding “@cj.com” to your contacts to help ensure you receive emails from us moving forward. If you entered an email address that is not associated with an active CJ Affiliate account, you will get an error message and be presented with another link option to contact Client Support.
When you successfully log in with the password that was assigned, we recommend that you change the password to something you prefer. To do this, navigate to Account > Administrative Settings > User Settings and select Edit. You will then be prompted to enter your current password, which is the automatically generated password you received.
We offer APIs, data transfers, and technical services for both Advertisers and Publishers. Instructions on how to access our technical guides can be accessed when you log into the CJ Account Manager and visit the Support Center.
If you are a Publisher and your account has been deactivated, you can reactivate the account by logging into the CJ Account Manager by using your original credentials. Be sure to follow the prompts to re-accept the Publisher Service Agreement. If you are unable to activate your account via this method, please contact our Client Support team for assistance.
If you are an Advertiser and your account has been deactivated, you'll need to contact our Client Support team directly to reactivate your account.
To understand more about why your account may have been deactivated, we recommend you reference recent emails from CJ Affiliate for more information. There are multiple teams that may have recently reached out to you regarding the status of your account. These communications are sent to the email addresses listed on your account and typically include instructions on how to reactivate your account or who to reach out to for more information.
For access to all of our help topics, please sign in to our Support Center.
Still can’t find what you’re looking for? Reach out to our Support Team at 800-761-1072.
Drive more sales and reward world-class publishers for successfully promoting your products/services.
Earn commissions by partnering with the world’s most widely recognized brands and successfully promoting their products/services.