Frequently Asked Questions

CJU24 will be held Monday, September 9 - Thursday, September 12, 2024. 

The Hilton Santa Barbara Beachfront Resort in Santa Barbara, CA 

Early bird registration opens on May 21, 2024, at 9:00 AM PDT and will continue through June 7, 2024, at the rate of $1,695 ($300 off). Regular registration will open on June 5, 2024, at the rate of $1,995.

Yes! Group discounts apply to the registration fee when five or more attendees register at the same time. Each attendee’s invitation email is required for registration. 

Nope! You’ll register using the email associated with your CJ account. This is the same email that will receive all CJU24 emails, including the early bird registration announcement on May 21.   

CJU is an exclusive, by-invitation event for active CJ clients. Access to the event is tied to your invitation email (the email address you use to login to your CJ account). If you’re a CJ client and you did not receive an email inviting you to register, or if youve opted out of receiving CJ event emails, please take one of the following actions: 

  • Starting May 21, you can try registering via the registration link. If you find that your email isn’t recognized, contact your account manager at CJ.  
  • Update your email preferences 
  • Application page coming soon


Your CJU24 registration includes admission to all keynote and breakout sessions, Discovery Lab trainings, and the Growth Expo. It also includes all general receptions and evening entertainment. Conference meals included are as follows: 

Tuesday: Breakfast, lunch, and heavy appetizers at The Beach Party in the evening 

Wednesday: Breakfast, lunch, appetizers at the Cocktail Hour & 1/2, dinner at the CJU Excellence Awards, and one meal at the Late Night Food Court 

Thursday: Breakfast 

We accept Visa, MasterCard, Discover, and American Express. Advertisers may pay with their CJ Account Number (CID). 

Cancellations may be made prior to or on August 16, 2024, without penalty. After August 16, cancellations will receive a 50% refund of the registration fee. No refunds will be issued after September 5, 2024

Attendee substitutions from the same company may be made at any time at no charge but must be made in writing to Substitution requests for individuals from another company will not be granted. 

Substitution requests should be sent to the CJU Registration Team at Please include the following information: 

  • Full names of both the original registrant and substitute registrant 
  • Invitation email and title of the substitute registrant 

Host hotel reservations made through CJU24 registration can be transferred to the new registrant. If hotel reservations were made directly through an alternate hotel, the registrant must contact the hotel directly. 

The Networking Pass includes five extra beverage tickets for $125.00. Beverage tickets can be shared with colleagues and partners at the After Party event. The Networking Pass can be purchased when you register. 

Room reservations for Hilton Santa Barbara will open on June 4, 2024, at 11am PDT. The link to reserve a room will be included in an email on June 4, 2024, or you can visit the Travel & Lodging page to book. Clients will need to use their invitation email to register for a room at the Hilton Santa Barbara. The Hilton Santa Barbara will not be taking reservations directly. 

Please note: The Hilton Santa Barbara room policy requires that if a client books a room at the Hilton Santa Barbara, they must register for CJU24 no later than July 9, 2024. If they have not registered by July 9, we will cancel their room reservation so someone who is registered for the event can get a room onsite. We will send an email to anyone who has not registered for CJU two weeks before the July 12th cut-off to remind them to act in order to keep their room at the Hilton Santa Barbara. 

Once rooms at the Hilton Santa Barbara are sold out, attendees attempting to reserve a room will be given the option to add their name to the waitlist. 

We cannot guarantee Hilton Santa Barbara rooms on the waitlist will be fulfilled. We recommend making hotel accommodations at one of the alternate hotels suggested on our Travel & Lodging page. 

If rooms become available, clients on the waitlist will be contacted in late August. 

Mountain and resort view rooms are $379/night including all taxes, fees, in-room Wi-Fi, and parking. 

Ocean view rooms are $429/night including all taxes, fees, in-room Wi-Fi, and parking.   


One person can reserve up to four rooms at the Hilton Santa Barbara, as long as they pay for all the rooms with one payment method. The person who makes the reservation must provide the names of all the occupants. If those names are not yet determined, they can be added later. If each person pays with their own credit card, they must book their own room and can book just one room. 

Reserving a room at Hilton Santa Barbara requires a three-night minimum stay with check-in on September 9, 2024 and check-out on September 12, 2024. 

A deposit or payment is not required to reserve a room at the Hilton Santa Barbara. However, if the person making the reservation selects credit card as their method of payment, they will be charged in full when reserving their rooms. If they do not wish to pay in full at the time of booking, they must select “Pay by Invoice” (all types) or “CID” (advertisers only). The total charges for their room fees, including taxes will be due on August 9, 2024. They will receive an email with payment instructions the week prior.

If an attendee needs to make a change to their method of payment before 8/9 they need to reach out to or

You will need to provide a credit card upon check-in at the Hilton Santa Barbara for incidentals.

Room cancellations at the Hilton Santa Barbara may be made through August 9, 2024, without penalty. To cancel a room, please email 

Starting August 9th, refunds will not be issued unless we can find another attendee to take your room reservation. 

If you include your Hilton Honors member number when booking your room at the Hilton Santa Barbara, you will not receive points resulting from the cost of your room. However, incidental charges (those charged to a member's room) paid for directly by the member at check-out are eligible for points credit. 

 Hilton Honors Terms

There are several alternate hotels that are offering a preferred rate. All other rates are based on the dates of CJU. A list of recommended alternate hotels can be found on the Travel & Lodging page. 

Sponsorships are available within the registration platform or view our Sponsorship Prospectus on the CJU site. Advertisers may charge sponsorships to their CID. If you have questions, please contact 

Event check-in opens on Monday, September 9 from 1:00 PM – 7:00 PM in the Hilton Lobby. It re-opens on Tuesday, September 10 from 7:00 AM – 9:15 AM and 9:30 AM – 5:15 PM in the Santa Barbara Foyer.  

Starting on Wednesday, September 11th, event check-in will be available at the Information Desk located in the Santa Barbara Foyer.  

CJU24 passes will not be mailed. 

CJ Universe is the CJU24 app. Use the app on your desktop or mobile device to build your agenda, connect and schedule 1:1 meetings and locations with other attendees, and more.  

Starting in mid-July, registrants will automatically receive an invitation to join CJ Universe after they receive their registration confirmation. Those that registered prior to the app launch will automatically receive their invitation to join CJ Universe on July 16, 2024. 

The mobile app will be available via the App Store and Google Play. 

Yes! Join CJ Universe and you can set up your entire schedule before you arrive on-site, including private meetings, keynote, sessions, and all the networking events. 

To schedule sessions and Discovery Lab trainings, you’ll need to log into CJ Universe. Starting in mid-July, an invitation to CJ Universe will be sent once you have registered to attend CJU24. 

Sessions will be announced in mid-to-late July and Discovery Lab trainings will be announced in early August. 

Our breakout session schedule can change all the way up to the conference. We aim to make our final changes a couple of weeks before the conference. However, unforeseen circumstances may necessitate a last-minute time change or cancellation. 

The CJ Excellence Awards criteria, guidelines, and timing to submit will be announced around June 6, 2024. 

September in Santa Barbara is typically sunny with an average of 75 degrees during the daytime and 65 degrees at night. 

Business casual dress during the day, dress-to-impress for the Wednesday night events, sandals for The Beach Party, and a sweater or light jacket for the evenings and hotel meeting rooms. 

Due to capacity issues at evening events, we cannot extend attendance to any guests of attendees. 

The CJU team puts our clients and staff safety above all else and will be following Covid health and safety regulations put in place by the CDC, Hilton, and Santa Barbara, CA 

For more information and to stay up to date on current guidelines, please visit Santa Barbara County Public Health. 

Yes. You are required to accept CJ’s Event Terms if you register and attend CJU. 

We work with our local printer to recycle event signage. We also offer a repository to collect and recycle name badges on the last day of CJU. 

Please email and our team will be happy to answer any other questions you may have.