Frequently Asked Questions

CJU will be held September 9-12, 2019. (Note that CJU is Monday -Thursday this year.)

Hilton Santa Barbara Beachfront Resort (formerly known as The Fess Parker – A DoubleTree by Hilton Resort) in Santa Barbara, CA

Early bird registration opens on April 9 at 11:00 AM PST. Early bird registration will continue through April 26 at the rate of $1,095 ($100 off). Regular registration will open on April 27 at the rate of $1,195.

We will open a waitlist if the event sells out.

We offer a 10% discount for groups of five or more when they register at the same time under a primary registrant. The person registering the group will need the invitation code for each registrant. Promotional codes cannot be applied to group pass purchases.

Registration is open through September 8, 2019 or until we sell out. We will open a waitlist if the event sells out.

Yes, every registrant will need their unique invitation code to register. You will receive your invitation code in your CJU19 early bird registration emails starting on April 2, a week prior to early bird registration opening.

Your CJU19 registration includes admission to all keynote and breakout sessions, Discovery Lab trainings, and Global Expo. It also includes all general receptions and evening entertainment. Conference meals included are as follows:

  • Breakfast and lunch on Tuesday, Wednesday, and Thursday
  • Heavy appetizers at the Welcome Party on Tuesday
  • Appetizers at the Cocktail Hour & ½, dinner at the CJ Awards Ceremony, and fare from one of our Late Night Food Court vendors on Wednesday


We accept Visa, MasterCard, Discover, and American Express. Advertisers may pay with their CJ Account Number (CID).

Cancellations may be made prior to or on August 16 without penalty. After August 16, cancellations will receive a 50% refund of the registration fee. No refunds will be issued after September 5, 2019.  

Attendee substitutions from the same company may be made at any time at no charge but must be made in writing to Substitution requests for individuals from another company will not be granted.

Substitution requests should be sent to the CJU Registration Team at Please include the following information:

  • Full names of both the original registrant and substitute registrant
  • Email, title, and invitation code of the substitute registrant

Hotel reservations made through CJU19 registration can be transferred to the new registrant. If hotel reservations were made directly through an alternate hotel, the registrant must contact the hotel directly.


The Networking Pass includes five extra beverage tickets for $65.00. Beverage tickets can be shared with colleagues and partners at the After Party event. The Networking Pass can be purchased when you register.

Room reservations for Hilton Santa Barbara will open on April 30, 2019 at 11 AM PST. The link to reserve a room will be included in your email on April 30. Clients will need their unique invitation code to register for a room at the Hilton Santa Barbara. Hilton Santa Barbara will not be taking reservations directly.

Please note: The Hilton Santa Barbara room policy will be the same as last year. If a client books a room at the Hilton Santa Barbara, they must register for CJU19 no later than July 15th. If they have not registered by July 15th, we will cancel their room reservation so someone who is registered for the event can get a room on site. We will send an email reminder to anyone who has not registered for CJU two weeks before the July 15th cut-off to remind them to take action in order to keep their room at the Hilton Santa Barbara.



Once rooms at the Hilton Santa Barbara are sold out, attendees attempting to reserve a room will be given the option to add their name to a waitlist.

We cannot guarantee Hilton Santa Barbara rooms on the waitlist will be fulfilled. We recommend making hotel accommodations at an alternate hotel.

If rooms become available, clients on the waitlist will be contacted in late August.

Mountain and resort view rooms will be $319/night including all taxes, fees, in-room Wi-Fi, and parking.

Ocean view rooms are $368/night including all taxes, fees, in-room Wi-Fi, and parking.  

One person can reserve up to four rooms at the Hilton Santa Barbara, as long as they pay for all the rooms with one payment method. The person who makes the reservation must provide the names of all the occupants. If those names are not yet determined, they can be added later. If each person pays with their own credit card they must book their own room and can book just the one room.

Reserving a room at Hilton Santa Barbara requires a three-night minimum stay.

A deposit is not required to reserve a room at the Hilton Santa Barbara. At the time the reservation is made, you will need to provide your method of payment, credit card, or CID (Advertisers only). The total charges for your room fees including taxes will be charged automatically on August 19, 2019.

You will need to provide a credit card upon check-in at the Hilton Santa Barbara for incidentals.

Room cancellations at the Hilton Santa Barbara may be made through August 18, 2019 without penalty. To cancel a room, please email Starting August 19, refunds will not be issued unless we can find another attendee to take your room reservation. 

If you include your Hilton Honors member number when booking your room at the Hilton Santa Barbara, you will receive room night credit towards elite status with Hilton Honors, however, you will not receive points resulting from the cost of your room. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for points credit.

Hilton Honors Terms

There are several alternate hotels that are offering a preferred rate. All other rates are based on the dates of CJU.

Sponsorships will be available starting April 9. Clients can review sponsorships within the registration interface or view our online Sponsorship Prospectus on the Sponsorships page. Advertisers may charge sponsorships to their CID. If you have questions, please contact

Registration opens on Monday, September 9 from 1:00 PM – 7:00 PM in the Hilton Lobby. It re-opens on Tuesday, September 10 from 7:00 AM – 9:15 AM in the Hilton Lobby and continues at the Information Desk located in the Santa Barbara Foyer from 9:15 AM – 5:00 PM.

Starting on Wednesday, September 11, registration check-in will be available at the Information Desk located in the Santa Barbara Foyer. CJU19 passes will not be mailed.

You will automatically receive an invitation to join CJ Universe after you have registered for CJU19.

To schedule sessions, you will need to log into CJ Universe with the username and password you created when you joined CJ Universe. An invitation to CJ Universe will be sent once you have registered to attend CJU19.

Yes. Join CJ Universe and you can set up your entire schedule before you arrive at the event, including private meetings, keynote, sessions, and all the networking events.

Our breakout session schedule can change all the way up to the conference. We aim to make our final changes a couple of weeks before the conference. However, unforeseen circumstances can necessitate a last-minute time change or cancellation.

The CJ Excellence Awards criteria, guidelines, and timing to submit will be announced around June 25, 2019.

In Santa Barbara, September is typically sunny with an average of 75 degrees during the daytime and 65 degrees at night.

Business casual dress during the day, dress-to-impress for the Wednesday night events, and a sweater or light jacket for the evenings.

Due to capacity issues at evening events, we cannot extend attendance to any guests of attendees.

Please email and our team will be happy to answer any other questions you may have.