Frequently Asked Questions

CJU21 Virtual Connect will take place on Tuesday, September 14, 2021 from 7:00 AM to 3:00 PM PDT.

CJU is an invitation-only event exclusively for active CJ Affiliate clients.

The event will be held in Pacific Daylight Savings Time (PDT). All active global clients are welcome to register.

Registration for CJU21 Virtual Connect is now open. You can find the registration link on the homepage.

CJU21 Virtual Connect is free of charge for active CJ Affiliate clients.

Registration will close the day before the event at 12:00 PM PDT on Monday, September 13, 2021.

Nope! Active CJ Affiliate clients will be invited to register on Tuesday, August 3rd.

Please note that if your email preferences are set to opt-out of CJ Event communications, you won’t receive emails related to CJU or CJ events. Update your preferences here.

You will need to register using the work email associated with your CJ account. If you’re not listed as an active contact on your CJ account, you will need to contact your CJ Account Manager.

The application to apply to attend closed at 1:00 PM PT on Monday, September 13, 2021.


Once you’ve registered via email or the CJU website, you’ll receive a confirmation email.

If you’ve registered successfully but did not receive a confirmation email, please check your spam or junk folder, or email and we’ll be happy to assist you.

Your registration includes access to the keynote, sessions, and networking.

The CJU21 Virtual Networking Platform will be available to start scheduling meetings with registered attendees on Tuesday, August 17th at 11:00 AM PT.

Networking hours are from 7:00 AM – 9:00 AM PDT and 1:00 PM – 3:00 PM PDT and will be available in the CJU21 Virtual Networking Platform.

  1. Click through the link in the nav to access the Virtual Platform. From there, you'll be asked to verify your name and email address.
  2. You'll receive a verification code via email or SMS message (SMS is available if you provided your mobile number when registering.)
  3. Once you're in, schedule meetings and add sessions to your calendar. The tabs across the top will allow you to access all other content including your personal schedule, attendees, and more.

Please note you must be registered for CJU21 to access the virtual platform.

Make sure you are registered for the event. If you are registered for the event, click on the “didn’t receive code link” on the log-in page and try to have it sent again.

Be sure that you are entering the same information that you used to register for the event into the log-in.

Lastly, be sure to check your spam/junk folder for the email confirmation. Subject = “Verification Code ######”.

Our event date is final; however, unforeseen circumstances may necessitate last-minute time changes or cancellations.

Sessions will open 5 minutes prior to their start time. The ‘Join Session’ button will become readily available at that time.

Our virtual platform is compatible with the latest versions of Firefox, Chrome, Safari, and Microsoft Edge. We recommend using Chrome for the best experience.

The virtual platform runs best on Google Chrome, if you are using a different web browser we recommend you switch.  If you’re still experiencing the error: refresh your webpage, clear your cache and cookies, or try going into incognito mode.

No, you're able to join from any type of device including your phone or tablet.

For privacy reasons, your login only remains valid for 24 hours. You will need to re-send a verification code once it expires.

Check your bandwidth (internet) speed to make sure you’re not having issues with your connectivity. Logging out and disconnecting from VPN have also been found to help in this instance. If all else fails, sign on to the session from a different device.

Yes, all session recordings will be available to registered attendees on the Virtual Attendee Hub through October 1, 2021. 

The keynote and sessions will only display our presenters on video. During your networking times, you’ll have the option to video share, so we recommend business casual dress. 

We sure do! You’re required to accept these terms if you register and attend CJU.

Please email and our team will be happy to answer any other questions you may have!

Thank you to our CJU20 Diamond Sponsor!

2020 Sponsors