Frequently Asked Questions

Existing Publisher Accounts

Where can active publishers go to get help?

If you are a Commission Junction publisher with an existing account, you will be able to access our Support Center once you have logged into the CJ Account Manager CJ Account Manager™. The Support Center allows you to search through content regarding best practices, how to use the Account Manager, watch how-to videos, and submit questions to our support staff.

New Publisher Accounts

Do I need to use another email address if I previously had a Commission Junction account?

Yes, if you have previously had a Commission Junction account, the signup process requires you to use a different email address than the one associated with a previous account. Please use an alternate email address that has never been associated with a Commission Junction account.

What do I do if I can't see the special characters required to complete signup?

If you are attempting to apply for a Commission Junction account and you are unable to see the special characters required for secure processing, it is because of the security settings on your computer or browser. Adjust your settings to "Accept All Cookies" and then start the application process again. Depending on your browser configuration, you may need to make other adjustments to your security settings. Or you may need to restart the application or reboot your computer before some of the changes you make to your security settings take effect.

If you are concerned about making changes to your security settings to allow content from Commission Junction, please read Commission Junction's Member Privacy Policy and Web User Privacy Policy.

How do I reactivate my publisher account?

If your publisher account was deactivated within the last six months, you may elect to reactivate your account. If your account has been deactivated and you attempt to log in, you will be directed to a page that will inform you that your account is no longer active. This page has a link to the publisher reactivation page.

To reactivate an account, you will be required to re-read the Commission Junction Publisher Service Agreement. To be eligible for reactivation, you must have been deactivated for dormancy (that is, your account did not have any commissionable transactions for six consecutive months), and the deactivation date must have been within the past six months. There is no limit on the number of times you may reactivate an account.

Once your account has been reactivated, all of your account settings will be restored. However, any relationships that you may have had with advertisers will be severed, and you must reapply to each advertiser program to get links and earn commissions.

If your account was deactivated for dormancy more than six months ago, you do not have the reactivation option. You will need to contact Client Support at 1-800-761-1072 Mon- Fri 6am-5pm PST to have the account reactivated.

If your account was deactivated for a reason other than dormancy, you will need to use a different email address and create a new account.

Why can't I log in to my account?

If you are trying to log in to an existing account and your password is not recognized, it is either because you are using an incorrect email address or an invalid password.

If you are certain that the email address you are using is the correct one associated with your Commission Junction account, go our Login Help page and enter your email address in the field provided. We will send your password to your email account.

You should receive a reply with a NEW password within the hour (or longer depending on server delays or security settings). You should check your spam or junk mail folder associated with your email account because some mail delivery services will route some automated responses there. When you receive the password that has been assigned by the system, you should try logging into your account immediately.

When you successfully log in with the password that was assigned by the system, you may change the password to something you prefer. Navigate to Account > Administrative Settings > User Settings and select Edit. You will then be prompted to enter the SuperUser password, which is identical to the new password you just received provided that you are the only user associated with this account. If you are not the SuperUser associated with this account, contact the SuperUser to assist you in resolving your login problems.

If you do not receive an email with your password within 24 hours, it is almost always because of your email security settings. Consult the user help guide for your email program to see how you can review and modify your email security settings. Nearly all mail programs allow you the option to manually enter specific domains from trustworthy sites. Using the help features with your personal email account, navigate to those settings to the section that will allow you to accept all mail from "@cj.com."

If you entered an email address that is not associated with an active Commission Junction account, you will get an error message and be presented with another link option to contact Commission Junction.